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JUVIA™ - FAQS

Everything you need to know about JUVIA and our products. Learn more about our digestive balance formula and how it can help you start your journey towards a more balanced lifestyle.

PRODUCT

What is JUVIA?

JUVIA is a groundbreaking gut rebalancing formula, powered by plants and activated by ERME™. The food supplement works with your gut flora, instead of introducing new bacteria. The product has been developed with experts in gut health, using cutting-edge research - read more about the science and studies behind JUVIA.

Our gut flora is as unique and distinctive as we are. JUVIA is a supplement that works with your gut flora, instead of introducing new bacteria. It helps break down carbohydrates before they can cause problems in your gut.

What are the ingredients / what is ERME?

JUVIA contains our unique natural plant-based ingredient ERME™, which is derived from barley. It’s uniquely formulated to activate the natural digestive enzymes in the grain, which help break down carbohydrates before they can cause problems.

JUVIA is made up of barley malt extract and preservative (potassium sorbate) and is specially prepared at carefully controlled temperatures to preserve the activity of the 15+ enzymes that germinating barley contains. As far as we're aware, it's the only product in the world that does this as in other malted barley products the enzymes are destroyed during the malting process. These enzymes are what make the magic work in your gut!

JUVIA also has naturally-occurring vitamins and minerals, such as B12, which contributes to normal functioning of the nervous system, metabolism, immune system, psychological function and helps to reduce tiredness and fatigue.

What's the nutritional information for JUVIA?

Vitamin B12

2 servings of Juvia Digestive Balance is a source of Vitamin B12.

Vitamin B12 is a nutrient that helps keep your body’s blood and nerve cells healthy and helps make DNA, the genetic material in all of your cells. It is found naturally in a wide variety of animal foods and is an important supplement for vegans and vegetarians who eat little or no animal products.

How do I consume JUVIA?

You can have JUVIA straight off the spoon or diluted in some water, juice or any other cold food or drink (e.g. smoothie, yoghurt, or cereal).

Recommended serving: 1 tablespoon, twice a day with your meals. However, everyone is different so please feel free to adjust to your body’s needs. 

Do NOT mix JUVIA with anything hot, or the magic won't work! It's perfectly fine to eat/drink something hot during your meal, as long as you don't mix JUVIA directly into it.

When can I expect to see benefits from JUVIA?

It takes up to 12 weeks for your gut microbiome to rebalance and the benefits of JUVIA compound, so the longer you take it, the more you will get out of it. 

What does JUVIA taste like?

JUVIA is a liquid food supplement that is packaged in 450ml bottles. It’s similar in texture and taste to runny honey and can be poured straight from the bottle.

Is JUVIA suitable for children?

Like any food, you should be careful when changing your diet so we don’t recommend JUVIA for children under 5. Children aged 5-12 should consume half the recommended adult serving - 7.5ml (1.5 teaspoons), twice a day

Is JUVIA gluten-free?

JUVIA is derived from barley grain which contains gluten. For people with a gluten sensitivity, JUVIA should be fine to consume, but each person is different so please stay in tune with your body’s needs. It is, however, not suitable for people with coeliac disease or a gluten allergy.

Are there side effects when consuming JUVIA?

Everyone is different, so please be patient with your body.

Some people may experience detox effects during the first days or weeks of their JUVIA journey. This may include headaches, a little bowel discomfort or temporary worsening of the original issues. This is completely normal so it’s nothing to worry about. Carry on with your routine and you’ll start to see improvements in a short amount of time. If the detox phase is too uncomfortable, simply reduce your serving to 1 teaspoon a day and work your way up.

It is also recommended not to start consuming the product just before the start of menstruation. You can start it right after your period and your gut bacteria should have stabilised after a month, in time for your next cycle.

Is JUVIA a medicine?

No, JUVIA is a food supplement.

How sustainable is JUVIA?

JUVIA is derived from 100% sustainable barley, grown in the UK and made using renewable energy. JUVIA packaging is also recyclable. We’re committed to sustainability through our supply chain and are constantly looking for ways to reduce our impact on the environment. JUVIA packaging is recyclable and we’re committed to sustainability across our production and beyond. Our bottles are made from PET and contain recycled material. Our labels and postal box are also recyclable and printed with water-based inks. Our active ingredient ERME™ is derived from sustainable barley grown in the UK.

You can learn more about our sustainability commitments on our About Us page.

Why is the microbiome important?

The gut microbiome is really important for your overall health - it’s vital in controlling digestion and helping your immune system. Your microbiome is made up of many trillions of bacteria and microbes. An unhealthy microbiome can lead to a number of health issues, including high cholesterol, raised blood sugar and weight gain. Having a healthy microbiome can help with brain health, digestive health and more.

My JUVIA has arrived with a frothy layer on it where it has settled in transit. Is this right?

Sometimes when the product has been moved around in transit it can settle with a frothy layer on top. This is nothing to worry about and is completely normal - just give the bottle a bit of a shake (just make sure it’s closed first!).

My latest JUVIA order has a different consistency/smell/colour, why?

Our ingredient ERME is completely natural and the consistency, colour and smell may vary from season to season. This depends on the weather conditions and crops and is perfectly normal.

I left my bottle open without refrigerating for up to 48 hours, is it still ok?

As long as your JUVIA bottle or travel bottle wasn't left out in direct sunlight for many hours, it should be fine. If you notice a strong difference in smell or colour, it would be best to discard the bottle and start a new one.

Store JUVIA in a cool place below 20 degrees. You can refrigerate it if you wish, but it's not necessary.

Can I consume JUVIA alongside probiotics?

Yes - you can consume both. That's no problem at all. You may well find you don't need the probiotics but if these have been prescribed by a medical professional then speak to them first before stopping.

Can JUVIA help with gluten intolerance?

There are 2 forms of gluten intolerance:

1 - In coeliac disease (allergy), gluten causes damage to the small intestine and so people must continue on a gluten-free diet. JUVIA will not be helpful for them.

2 - The 2nd form does no damage to the small intestine and this is in fact another variation of food intolerance. Customers with gluten intolerance have used JUVIA.

Does JUVIA contain sugar?

JUVIA contains sugars, particularly maltose and maltodextrins. This causes some people to worry that it may be unhealthy, however, our studies have shown that JUVIA increases the effectiveness of insulin, which controls the way sugar is handled in the body and the result is that the level of sugar in the blood is lower in the body after JUVIA, despite the sugars it contains.

Can I take JUVIA alongside any medications?

JUVIA is a food and is safe to take alongside most medications, but we recommend you check with your doctor before consuming anything new or adding anything to your diet. If you are on medication, make sure to check with your doctor before starting your JUVIA routine. Please share our healthcare professional's page with them, where they can find more information on the science of JUVIA.

I’m diabetic, can I consume JUVIA?

We haven’t researched the impact of JUVIA on diabetics yet, therefore we can’t recommend it to diabetics or pre-diabetics. Please check with your doctor before starting any new supplements. You can direct them to our page for healthcare professionals where they can find out more about JUVIA.

For your information, JUVIA is just made up of barley malt extract and preservative (potassium sorbate).

I’m lactose intolerant, can I consume JUVIA?

Yes, JUVIA is safe to take for people with lactose intolerance.

I’ve had surgery, can I consume JUVIA?

JUVIA is a food and should be safe to take post-surgery, but we always suggest that you wait at least a few weeks and check with your doctor before changing your diet first. For your information, JUVIA is just made up of barley malt extract and preservative (potassium sorbate).

I’m taking the contraceptive pill, can I consume JUVIA?

Yes, JUVIA is safe to take for people on the pill.

I’m trying to conceive / I’m pregnant, can I consume JUVIA?

JUVIA should be safe to take if you're trying to conceive, but as with most supplements, we don't recommend you take it during your first 3 months of pregnancy. It's fine to take it afterwards though.

I’m on the FODMAP diet, can I consume JUVIA?

JUVIA has been certified as low FODMAP by Monash, so it’s fine to have if you’re on a low FODMAP diet. However, some people find that they no longer need to restrict their diet if they’re taking JUVIA.

I have thyroid problems, can I consume JUVIA?

Yes, JUVIA is safe to take for people with thyroid problems.

I have an autoimmune disease, can I consume JUVIA?

JUVIA should be safe to take for people with autoimmune diseases, but we always suggest that you check with your doctor before starting any new supplements first. You can direct them to our page for healthcare professionals where they can find out more about JUVIA.

For your information, JUVIA is just made up of barley malt extract and preservative (potassium sorbate).

Please note that anyone who has a disease which causes changes (whole or in-part) in the microbiome must start on low serving as the bacterial die-off phenomenon is likely to make symptoms worse at the beginning. We recommend starting on 5mls daily and slowly build it up. People with autoimmune disease may find they are best continuing on a low serving.

I have abdominal pain, can JUVIA help me?

Our users have reported that JUVIA helps to improve their gut function. However, abdominal pain may be a sign of serious illness, such as appendicitis so we would always recommend that you check with your doctor first. If serious illness has been excluded but the pain persists, you can give JUVIA a try.

My condition is caused by stress, can JUVIA help me?

JUVIA is a food and supports gut health issues caused by malfermentation in the gut and will therefore not be helpful for issues that are a direct result of stress.

Will JUVIA help my specific condition? (Group A)

Please read the answer below if you have one of the following conditions:

  • Irritable bowel syndrome (IBS)
  • Inflammatory bowel disease (IBD)
  • Diarrhoea
  • Constipation
  • Bloating
  • Small intestinal bacterial overgrowth (SIBO)
  • Indigestion

These are medical conditions and since JUVIA is not a medicine but a food, we cannot make health claims.

Please have a look at what our customers have to say on our Trustpilot page.

You can also find more information on our page for healthcare professionals.

Will JUVIA help my specific condition? (Group B)

Please read the answer below if you have one of the following conditions:

  • Gastritis
  • Acid reflux (gastroesophageal reflux disease / GERD)
  • Heartburn

Since JUVIA is not a medicine but a food, we cannot make health claims.

We have no direct evidence about the above conditions specifically, but our users have reported it helping forms of indigestion and gut issues.

Please have a look at what our customers have to say on our Trustpilot page.

You can also find more information on our page for healthcare professionals.

Will JUVIA help my specific condition? (Group C)

Please read the answer below if you have one of the following conditions:

  • Diverticular disease
  • Haemorrhoids
  • Nausea and vomiting
  • Myalgic encephalomyelitis (ME)
  • Long COVID
  • Asthma
  • Candida
  • If you’re looking to lose weight

Since JUVIA is not a medicine but a food, we cannot make health claims.

We have no direct evidence yet about these conditions specifically, but our users have reported that it helps improve their gut function and allows them to live a more confident and happy life.

Please have a look at what our customers have to say on our Trustpilot page.

Will JUVIA help my specific condition? (Group D)

Please read the answer below if you have one of the following conditions:

  • Colitis
  • Crohn’s disease

Crohn’s disease and colitis are potentially serious conditions which may lead to the development of complications, which sometimes require surgery.

JUVIA is a food and as with any change in diet, it is recommended to speak to a healthcare professional first. You can direct them to our page for healthcare professionals where they can find out more about JUVIA.

Will JUVIA help my specific condition? (Group E)

Please read the answer below if you have one of the following conditions:

  • Bowel cancer
  • Colon polyps
  • Gallstones
  • Lactose intolerance
  • Coeliac disease

JUVIA is a food and will not be helpful for people with the conditions listed above.

THE APP

How do I download the JUVIA app?

The JUVIA app is available across Android and iOS devices. To download it, search ‘JUVIA’ in the Google Play Store or Apple App Store. Or download here via your mobile device.

Is the JUVIA app free to download?

Yes, the JUVIA app is completely free to download and use.

What does the JUVIA app do?

Our app has been created to support you in three main ways:

1. Easy subscription handling. View and change your JUVIA subscription quickly and easily. You can use the app to cancel, resume, skip your subscription and edit your details in your the "Account" section of the app.

2. Daily diary. Keep track of how many JUVIA servings you had and what you’re feeling today

3. Reminders to take JUVIA. You can set the notifications for am and or pm to remember to take JUVIA. First make sure you have enabled notifications on your phone settings. You can then adjust notifications on the JUVIA app in the profile section.

The app also lets you make a one-off purchase of JUVIA if you prefer to not subscribe.

You’ll also be able to read all of our blog content whenever you want, so you can read more about health and wellbeing.

What happens to my data?

JUVIA app customer data is stored on Shopify, which is our website platform. Customers can delete their account on the app and it will then prompt their account and relevant data to be deleted on Shopify. More on Shopify's GDPR policy can be read here:

Read our full JUVIA Privacy Policy for more details.

DELIVERY & RETURNS

Where do you deliver to and how much does JUVIA delivery cost?

We currently deliver to the UK and Ireland, Australia and New Zealand. We offer free standard delivery across New Zealand, which usually takes 5-7 days. Express shipping is $10 and takes around 1-2 days.

How can I pay for JUVIA?

The payment methods we currently accept include credit cards, Paypal and Apple Pay.

How does the money-back guarantee work?

We offer a 90-day money-back guarantee on your first purchase when you subscribe to our monthly or 2-month subscription.

The guarantee only applies for up to 2 packs (4 bottles) purchased at the same time on your first order. So if you subscribed to the monthly subscription, the guarantee will apply to the first box. If you subscribed to the 2-month subscription, the guarantee will apply to the first 2 boxes.

To get a refund under our money-back guarantee, please contact us at returns@juvia.me providing your order number, name and the reason JUVIA isn’t right for you. Our team will issue your refund in full via the payment method you used for the original purchase You must contact us within the first 90 days of your order being placed. It must be your first purchase. The money-back guarantee is redeemable only once per customer/household.

This guarantee does not affect your statutory rights.

You can find our full terms and conditions here.

What is your returns policy?

In addition to our 6-week money-back guarantee on first orders, we have a 14-day returns policy, which means you have 14 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging with the seal intact. You’ll also need the order number so that we can process your return.

To start a return, contact us at returns@juvia.me. Once we’ve received your return request, we’ll contact you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at returns@juvia.me or info@juvia.me.

You can find our full terms and conditions here

I’ve placed an order and have changed my mind, can I cancel?

Contact us a info@juvia.me as soon as possible with the change you’d like to make. While we can’t guarantee we’ll be able to make any changes, if you contact us within an hour of placing your order we may have time to change it before it goes out for delivery

Is your packaging recyclable?

Yes, JUVIA packaging is recyclable and we’re committed to sustainability across our production and beyond. Our bottles are made from PET and contain recycled material. Our labels and postal box are also recyclable and printed with water-based inks. Our active ingredient ERME™ is derived from sustainable barley grown in the UK.

You can learn more about our sustainability commitments on our About Us page.

SUBSCRIPTIONS

How does your subscription work?

If you've ordered the Rebalancing & Maintenance package - You will be charged an initial payment of $198. This will get you 4 bottles that will last for 6 weeks. From week 7, you will automatically move on to our subscription of just $99 every 4 weeks, where you will get 2 bottles each time.

If you're a returning customer and purchased the Maintenance package only - You will be charged $99 for every 2 bottles that will arrive to you every 4 weeks.

If you just purchased the One-time package - You will be charged $125 and you won't be signed up for the discounted subscription.

Can I amend or cancel my subscription?

You can amend or cancel your JUVIA subscription at any time via the account page on the website or directly in your app.

JUVIA branded background image

ANY OTHER QUESTIONS?

📆 Skip/cancel subscription at any time 🙌 Money-back guarantee on subscriptions 📦 Free tracked shipping