Refund Policy

Our Returns Policy

As JUVIA is an ingestible supplement we cannot accept returns due to quality control, and health & safety. We take great care in producing our product and cannot re-stock food products once they have left our control.

We are, of course, able to accept returns if we have processed your order in error - or if we have failed to action your cancellation request (provided it was before the order charge confirmation email has gone out). In this instance, please get in touch via the contact page.

If you've received the order charge confirmation email and the product has been dispatched, there's nothing we can do. 

Cancelling Your Subscription

You can cancel your Subscription at any time but please be aware of the following:

- Please be aware of when you have a subscription order scheduled to be processed. If you've ordered the Monthly subscription, you will receive 1 box of JUVIA every month. If you've ordered a 2-Monthly subscription, you will receive 2 boxes every 2 months.

- You will receive 2 emails; the first one will be sent 7 days before the order is processed and the second one as the order is being processed. You may cancel your order at any time before the second email arrives. If you receive the order charge confirmation email, we can no longer change or cancel that order and you will be charged.

- If you opt for the Monthly or 2-Monthly Subscription and cancel before we process and charge for your second box of JUVIA, you may be charged for the difference between a one-time purchase and the discounted price of the subscription boxes. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Contact us at help@juvia.me or via the chat function on the website.