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Refund Policy

90-day Money-Back-Guarantee on Your First Purchase 

We offer a full money-back guarantee on your first subscription order if you decide JUVIA is not for you. In order to qualify for our 90-day money-back guarantee, please email us within 90 days of receiving your first order of JUVIA.

The guarantee only applies for your first subscription purchase - 1 box (2 bottles) if you purchased the Monthly Subscription or 2 packs (4 bottles)  if you purchased the 2 Monthly Subscription.

The guarantee does not apply if you got a One Time Purchase.

To get a refund under our money-back guarantee, please contact us at returns@juvia.me providing your order number, name and the reason JUVIA isn’t right for you. Our team will issue your refund in full via the payment method you used for the original purchase. 

Money-Back-Guarantee Terms and Conditions

You must contact us within the first 90 days of your order being placed. It must be your first purchase. The money-back guarantee is redeemable only once per customer/household.

This guarantee does not affect your statutory rights. 

Our Returns Policy

In addition to our 90-day money-back guarantee on first orders, we have a 14-day returns policy, which means you have 14 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging with the seal intact. The shipping box must not be opened. You’ll also need the order number so that we can process your return.

To start a return, contact us at returns@juvia.me

Please note that the buyer is responsible for the shipping costs of returns.

Once we’ve received your return request, we’ll contact you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at returns@juvia.me or help@juvia.me.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Contact us at help@juvia.me or via the chat function on the website

Exceptions / Non-Returnable Items

Due to the nature of JUVIA™ Digestive Balance Supplement, we cannot accept returns for opened packages, or any postal boxes with broken seals.

For any other questions regarding a refund, please get in touch, including your order number,  at returns@juvia.me.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded through your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@juvia.me

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