JUVIA™ - FAQs

Everything you need to know about JUVIA and our products. Learn more about our digestive balance formula and how it can help you start your journey towards a more balanced lifestyle.

Product

What is JUVIA?

JUVIA is a groundbreaking digestive balance formula, powered by plants and activated by ERME™. The food supplement works with your gut flora, instead of introducing new bacteria. The product has been developed with experts in gut health, using cutting-edge research - read more about the science behind JUVIA.

Our research shows that many people with digestive issues like IBS are still searching for a solution that really works for them.

This is because our gut flora is as unique and distinctive as we are. JUVIA is a supplement that works with your gut flora, instead of introducing new bacteria. It helps break down carbohydrates before they can cause problems in your gut.

What are the ingredients / what is ERME?

JUVIA contains our unique natural plant-based ingredient ERME™, which is just made up of barley malt extract and preservative (potassium sorbate). It’s uniquely formulated to activate the natural digestive enzymes in the grain, which help break down carbohydrates before they can cause problems.

What's the nutritional information for JUVIA?

Nutritional Information for JUVIA
Typical values Per 100 ml Per 15ml serving
Energy (kJ) 812 122
Energy (kcal) 191 29
Fat (g) 0.2 <0.1 (0.03)
of which saturates (g) 0.13 <0.1 (0.02)
Carbohydrates (g) 44 6.6
of which sugars 34 5.1
Protein (g) 3.6 0.54
Salt (g) <0.1 <0.1

Vitamin B12

2 servings of Juvia Digestive Balance is a source of Vitamin B12.

Vitamin B12 is a nutrient that helps keep your body’s blood and nerve cells healthy and helps make DNA, the genetic material in all of your cells. It is found naturally in a wide variety of animal foods and is an important supplement for vegans and vegetarians who eat little or no animal products.

How do I take JUVIA?

You can take JUVIA mixed in some water or any cold drink or food (e.g. cereal, salad dressing or smoothie).

It takes 6 weeks for your microbiome to rebalance, which is why you take JUVIA in 2 phases:

First 6 weeks (Rebalancing Phase): Take 1.5 tablespoons (22ml) twice a day, immediately before or after meals (e.g. 1.5 tbsp with breakfast and 1.5 tbsp with dinner).

After 6 weeks (Maintenance Phase): Reduce to one 15ml tablespoon per day, immediately before or after your main meal. It’s important to note that everyone is different, and you may find that you’re more comfortable continuing the Rebalancing Phase.

Do NOT mix with anything hot, or the magic won't work! Also, please don't drink anything hot within 30 mins of taking JUVIA, unless you drink something cold afterwards (and before taking JUVIA).

When might I start to see a difference from taking JUVIA?

The Rebalancing Phase of taking JUVIA typically lasts 6 weeks, but some people notice a difference in how they feel in as little as 2 days. It’s important to note that everyone is different, and the time it takes can vary.

What does JUVIA taste like?

JUVIA is a liquid food supplement that is packaged in 450ml bottles. It’s similar in texture and taste to runny honey and can be poured straight from the bottle.

Is JUVIA suitable for children?

JUVIA is not suitable for children under 5 years old. Children aged 5-12 should take half the recommended adult serving - 11ml twice a day in the Rebalancing Phase, and 7.5ml once per day during the Maintenance Phase.

Is JUVIA gluten-free?

JUVIA is derived from barley grain which contains gluten. For people with gluten sensitivity, JUVIA should be fine to take and can even help so you'll be able to eat gluten again, but each person is different so please stay in tune with your body's needs. It is, however, not suitable for people with coeliac disease or a gluten allergy.

Are there side effects when taking JUVIA?

Most people who try JUVIA feel positive effects within a matter of days or weeks. But everyone is different, so please be patient with your body.

Some people may experience detox effects during the first days or weeks of taking JUVIA. This may include headaches, fogginess and sometimes a little bowel discomfort. This is completely normal so it’s nothing to worry about. Carry on with your routine and you’ll start to see improvements in a short amount of time.

It is also recommended not to start taking the product just before the start of menstruation. You can start it right after your period and your gut bacteria should have stabilised after a month, in time for your next cycle.

Is JUVIA a medicine?

No, JUVIA is a food supplement.

How sustainable is JUVIA?

JUVIA is derived from 100% sustainable barley, grown in the UK and made using renewable energy. JUVIA packaging is also recyclable. We’re committed to sustainability through our supply chain and are constantly looking for ways to reduce our impact on the environment. JUVIA packaging is recyclable and we’re committed to sustainability across our production and beyond. Our bottles are made from PET and contain recycled material. Our labels and postal box are also recyclable and printed with water-based inks. Our active ingredient ERME™ is derived from sustainable barley grown in the UK.

You can learn more about our sustainability commitments on our About Us page.

Why is the microbiome important?

The gut microbiome is really important for your overall health - it’s vital in controlling digestion and helping your immune system. Your microbiome is made up of many trillions of bacteria and microbes. An unhealthy microbiome can lead to a number of health issues, including high cholesterol, raised blood sugar and weight gain. Having a healthy microbiome can help with brain health, digestive health and more.

My JUVIA has arrived with a frothy layer on it where it has settled in transit. Is this right?

Sometimes when the product has been moved around in transit it can settle with a frothy layer on top. This is nothing to worry about and is completely normal - just give the bottle a bit of a shake (just make sure it’s closed first!).

I left my bottle open without refrigerating for up to 48 hours, is it still ok?

As long as it wasn't left out in direct sunlight, it will probably be fine. If you notice a strong difference in smell or colour, it would be best to discard the bottle and start a new one.

If your other bottle hasn't been opened, it's ok to keep it in a cool cupboard. You only need to refrigerate it after it's been opened.

Can I take JUVIA alongside probiotics?

Yes - you can take both. That's no problem at all. You may well find you don't need the probiotics but if these have been prescribed by a medical professional then speak to them first before stopping.

Can JUVIA help with gluten intolerance?

There are 2 forms of gluten intolerance:

1 - In coeliac disease (allergy), gluten causes damage to the small intestine and so people must continue on a gluten-free diet. JUVIA will not be helpful for them.

2 - The 2nd form does no damage to the small intestine and this is in fact another variation of food intolerance, which many customers have told us improves considerably after JUVIA. So far, we have had many accounts from people who were previously gluten intolerant who are now able to eat their favourite foods again.

Does JUVIA contain sugar?

JUVIA contains sugars, particularly maltose and maltodextrins. This causes some people to worry that it may be unhealthy, however, our studies have shown that JUVIA increases the effectiveness of insulin, which controls the way sugar is handled in the body and the result is that the level of sugar in the blood is lower in the body after JUVIA, despite the sugars it contains.

Can I take JUVIA alongside any other medications?

JUVIA is a food supplement and is safe to take alongside most medications, but we recommend you check with your doctor before consuming anything new or adding anything to your diet. If you are on medication, make sure to check with your doctor before starting your JUVIA routine. Please share our medical professional's page with them, where they can find out more information behind the science of JUVIA.

I’m diabetic, can I take JUVIA?

JUVIA should be safe for diabetics to take, but we always suggest that you check with your doctor before starting any new supplements first. You can direct them to our page for healthcare professionals where they can find out more about JUVIA.

For your information, JUVIA is just made up of barley malt extract and preservative (potassium sorbate).

I’m lactose intolerant, can I take JUVIA?

Yes, JUVIA is safe to take for people with lactose intolerance.

I’ve had surgery, can I take JUVIA?

JUVIA should be safe to take post-surgery, but we always suggest that you wait at least a few weeks and check with your doctor before starting any new supplements first. For your information, JUVIA is just made up of barley malt extract and preservative (potassium sorbate).

I’m taking the contraceptive pill, can I take JUVIA?

Yes, JUVIA is safe to take for people on the pill.

I’m trying to conceive / I’m pregnant, can I take JUVIA?

JUVIA should be safe to take if you're trying to conceive, but as with most supplements, we don't recommend you take it during your first 3 months of pregnancy. It's fine to take it afterwards though.

I’m on the FODMAP diet, can I take JUVIA?

JUVIA has successfully been used by customers on low FODMAP diets. In fact, you may find that after the Rebalancing Phase, you will not need to restrict your diet.

I have thyroid problems, can I take JUVIA?

Yes, JUVIA is safe to take for people with thyroid problems.

I have an autoimmune disease, can I take JUVIA?

JUVIA should be safe to take for people with autoimmune diseases, but we always suggest that you check with your doctor before starting any new supplements first. You can direct them to our page for healthcare professionals where they can find out more about JUVIA.

For your information, JUVIA is just made up of barley malt extract and preservative (potassium sorbate).

Please note that anyone who has a disease which causes changes (whole or in-part) in the microbiome must start on low serving as the bacterial die-off phenomenon is likely to make symptoms worse at the beginning. We recommend starting on 5mls daily and slowly build it up. People with autoimmune disease may find they are best continuing on a low serving.

I have abdominal pain, can JUVIA help me?

Our users have reported that JUVIA helps to improve their gut function. However, abdominal pain may be a sign of serious illness, such as appendicitis so we would always recommend that you check with your doctor first. If serious illness has been excluded but the pain persists, you can give JUVIA a try.

My condition is caused by stress, can JUVIA help me?

JUVIA works on issues caused by malfermentation in the gut and will therefore not be helpful for issues that are a direct result of stress.

Will JUVIA help my specific condition? (Group A)

Please read the answer below if you have one of the following conditions:

  • Irritable bowel syndrome (IBS)
  • Irritable bowel disease (IBD)
  • Diarrhoea
  • Constipation
  • Bloating
  • Small intestinal bacterial overgrowth (SIBO)
  • Indigestion

These are medical conditions and since JUVIA is not a medicine but a health supplement, we cannot make health claims.

JUVIA has been developed by gut health experts with an interest in IBS and other gut issues and customers who have used JUVIA have found that it helps improve their gut function and allows them to live a more confident and happy life. You can read what they have to say on our Trustpilot page.

You can also find more information on our page for healthcare professionals.

Will JUVIA help my specific condition? (Group B)

Please read the answer below if you have one of the following conditions:

  • Gastritis
  • Acid reflux (gastroesophageal reflux disease / GERD)
  • Heartburn

Since JUVIA is not a medicine but a health supplement, we cannot make health claims.

We have no direct evidence about the above conditions specifically, but our users have reported it helping forms of indigestion and gut issues. Since these conditions are rarely a precise diagnosis, it may be worth giving JUVIA a 3-4 week trial.

Will JUVIA help my specific condition? (Group C)

Please read the answer below if you have one of the following conditions:

  • Diverticular disease
  • Haemorrhoids
  • Nausea and vomiting
  • Myalgic encephalomyelitis (ME)
  • Long COVID
  • Asthma
  • Candida
  • If you’re looking to lose weight

Since JUVIA is not a medicine but a health supplement, we cannot make health claims.

We have no direct evidence yet about these conditions specifically, but our users have reported that it helps improve their gut function and allows them to live a more confident and happy life. You can try us out for yourself here.

Will JUVIA help my specific condition? (Group D)

Please read the answer below if you have one of the following conditions:

  • Colitis
  • Crohn’s disease

Crohn’s disease and colitis are potentially serious conditions which may lead to the development of complications, which sometimes require surgery. We believe that we shall discover a role for JUVIA in the management of these conditions as we know that they are associated with changes in intestinal bacteria, which may be similar to that seen in IBS, and which have been shown to improve after careful diet.

At the moment, however, we have not performed specific trials of JUVIA in Crohn’s and colitis and because of the possibility of narrowing of the gut and other complications, at this stage, we cannot recommend that patients with these conditions try JUVIA unless they are recommended to do so by their medical advisors. You can direct them to our page for healthcare professionals where they can find out more about JUVIA.

Will JUVIA help my specific condition? (Group E)

Please read the answer below if you have one of the following conditions:

  • Bowel cancer
  • Colon polyps
  • Gallstones
  • Lactose intolerance
  • Coeliac disease

JUVIA will not be helpful for people with the conditions listed above.

The App

How do I download the JUVIA app?

The JUVIA app is available across Android and iOS devices. To download it, search ‘JUVIA’ in the Google Play Store or Apple App Store. Or download here via your mobile device.

Is the JUVIA app free to download?

Yes, the JUVIA app is completely free to download and use.

What does the JUVIA app do?

Our app has been created to support you in three main ways:

1. Easy subscription handling. View and change your JUVIA subscription quickly and easily. You can use the app to pause, cancel, resume, skip and edit your details.

2. Track your progress. With the inbuilt tracker calendar, the app will help you look back over the time you’ve been taking JUVIA to see if you're feeling any different/better.

3. Reminders to take JUVIA. You can set the notifications for am and or pm to remember to take JUVIA. First make sure you have enabled notifications on your phone settings. You can then adjust notifications on the JUVIA app in the profile section.

The app also lets you make a one-off purchase of JUVIA if you prefer to not subscribe.

You’ll also be able to read all of our blog content whenever you want, so you can read more about health and wellbeing.

What happens to my data?

JUVIA app customer data is stored on Shopify, which is our website platform. Customers can delete their account on the app and it will then prompt their account and relevant data to be deleted on Shopify. More on Shopify's GDPR policy can be read here:

https://www.shopify.com/legal/dpa

Read our full JUVIA Privacy Policy for more details.

Delivery and Returns

Where do you deliver to and how much does JUVIA delivery cost?

At the moment we deliver across the UK. Delivery is free across the country.

How can I pay for JUVIA?

The payment methods we currently accept include credit cards, Paypal and Apple Pay.

How does the money-back guarantee work?

We offer a 6-week money-back guarantee on your first purchase.

The guarantee only applies for up to 2 packs (4 bottles) purchased at the same time on your first order.

To get a refund under our money-back guarantee, please contact us at returns@juvia.me providing your order number, name and the reason JUVIA isn’t right for you. Our team will explain how to return the product and we’ll issue your refund in full via the payment method you used for the original purchase You must contact us within the first 6 weeks of your order being placed. It must be your first purchase. The money-back guarantee is redeemable only once per customer/household.

If you are a subscriber and your next order has already been delivered, this can be returned within 14 days of delivery providing it is unopened using our normal returns procedure (see below).

This guarantee does not affect your statutory rights.

You can find our full terms and conditions here.

What is your returns policy?

In addition to our 6-week money-back guarantee on first orders, we have a 14-day returns policy, which means you have 14 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging with the seal intact. You’ll also need the order number so that we can process your return.

To start a return, contact us at returns@juvia.me. Once we’ve received your return request, we’ll contact you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at returns@juvia.me or help@juvia.me.

You can find our full terms and conditions here

I’ve placed an order and have changed my mind, can I cancel?

Contact us at help@juvia.me as soon as possible with the change you’d like to make. While we can’t guarantee we’ll be able to make any changes, if you contact us within an hour of placing your order we may have time to change it before it goes out for delivery.

Is your packaging recyclable?

Yes, JUVIA packaging is recyclable and we’re committed to sustainability across our production and beyond. Our bottles are made from PET and contain recycled material. Our labels and postal box are also recyclable and printed with water-based inks. Our active ingredient ERME™ is derived from sustainable barley grown in the UK.

You can learn more about our sustainability commitments on our About Us page.

Subscriptions

How does your subscription work?

If you've ordered the Rebalancing & Maintenance package - You will be charged an initial payment of £78. This will get you 4 bottles that will last for 6 weeks. From week 7, you will automatically move on to our subscription of just £39 every 8 weeks, where you will get 2 bottles each time.

If you're a returning customer and purchased the Maintenance package only - You will be charged £39 for every 2 bottles that will arrive to you every 8 weeks.

If you just purchased the One-time package - You will be charged £49 and you won't be signed up for the discounted subscription.

Can I amend or cancel my subscription?

You can amend or cancel your JUVIA subscription at any time via the account page on the website or directly in your app.

With the app, you will receive notifications when the next payment is going to be taken and your subscription is due to renew. From here, you can easily pause, skip, cancel, or resume your subscription as it suits your lifestyle.